Privacy Policy myclub99 –
Your Data Protection

1. Introduction and Scope of Privacy Policy

This Privacy Policy is published and operated by myclub99, an online gaming platform operating under a valid licence. This document describes our privacy practices regarding the collection, use, disclosure, storage, and protection of personal information you provide to us when using the myclub99 platform, whether through our website at myclub99.pro or via our mobile app.

We take our responsibility to protect every user's privacy seriously. By registering an account or continuing to use the myclub99 service, you acknowledge that you have read and understood this Privacy Policy and agree to how we handle your personal information as described in this document.

This Privacy Policy applies to all users of the myclub99 platform, including visitors without a registered account, registered members, and any individual who interacts with us through customer support channels. If you do not agree with the terms of this policy, please discontinue use of our platform.

2. Information We Collect

Myclub99 collects various types of information to provide all members with secure, personalised, and high-quality services. The information collected can be divided into three main categories:

2.1 Information You Provide Directly

When you register an account at myclub99, we request the following information for identity verification and account management purposes:

• Personal Identification Information: Full name as shown on official documents, date of birth, gender, and national ID or passport number.
• Contact Information: An active email address, Malaysian mobile number, and current residential address.
• Financial Information: Bank account details for deposit and withdrawal purposes, including bank name, account number, and account holder name.
• Verification Documents: Copies of your national ID, passport, or other identity documents required for the KYC (Know Your Customer) process.

2.2 Information Collected Automatically

When you use the myclub99 platform, our systems automatically collect certain technical information needed to ensure platform performance and security:

• Device Data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network Data: IP address, city- or state-level geographic location, internet service provider, and connection details.
• Activity Data: Game history, betting records, login and logout session times, pages visited, and clicks and interactions within the platform.
• Transaction Information: Deposit records, withdrawal requests, payment methods used, amounts, and the date and time of each transaction.

2.3 Information from Third-Party Sources

For security and regulatory compliance purposes, we may also receive additional information about you from credit check agencies, independent fraud prevention databases, or licensed payment gateway providers in Malaysia. This is done solely to verify account legitimacy and to combat any money laundering attempts.

3. How We Use Your Information

Every piece of data collected by myclub99 has a clear, transparent, and legitimate operational purpose. We do not collect information excessively or beyond the needs of our online gambling service. Key uses of your data include:

We also use aggregated analytics data that does not reveal your individual identity to optimize our web server performance, speed up slot game load times, and ensure the myclub99 mobile app runs smoothly across a wide range of smart devices.

4. Information Sharing and Disclosure

Myclub99 upholds strict confidentiality principles. We never sell, rent, or trade players' personal data to any third-party entity for commercial gain. Your data will only be shared with the following parties under strict confidentiality agreements:

• Payment Gateway Providers: Online banking partners and e-wallet payment processors in Malaysia to accurately process deposit transactions and cash withdrawal approvals.
• Game Software Providers: International game providers such as Pragmatic Play, SpadeGaming, and Evolution Gaming, solely to technically verify legitimate round or wagering sessions.
• Legal Authorities: Law enforcement agencies or regulatory bodies where required by law, court order, or in the course of a legitimate financial fraud investigation.

5. Data Security and Storage

We employ a combination of up-to-date physical, electronic, and procedural security controls to protect your personal information from unauthorised access, unlawful alteration, data breaches, or accidental destruction.

The technological safeguards applied at myclub99 include:

1. 256-bit SSL/TLS Encryption: All data transmissions between your web browser and our servers are encrypted using military-grade standards.
2. Firewalled Server Hosting: Our database servers are protected by multi-layered firewalls and an automated intrusion detection system running 24 hours a day.
3. Restricted Internal Access Controls: Only authorised personnel who have passed security screening are permitted to access player data, and all such access is continuously monitored through real-time audit logs.

Your personal data is retained for as long as your account remains active. Should your account be closed, certain records will be kept for the statutory period prescribed by international anti-money laundering regulations before being permanently deleted from our active storage systems.

6. Use of Cookies and Tracking Technologies

The myclub99 website uses cookies and local session storage technology to keep the platform running smoothly. Cookies are small text files stored on your device when you visit our site.

We use several types of cookies for the following purposes:

• Essential Cookies: Required to keep you logged in as you browse across game lobbies and to prevent cross-site request forgery.
• Preference Cookies: Saves your language preference, visual layout, and display settings for a more convenient return visit.
• Analytics Cookies: Helps our technical team identify page errors or connection delays so we can continuously improve access speed.

You can adjust your browser settings to decline certain types of cookies, though doing so may prevent some parts of our website from functioning optimally.

7. Your Rights Regarding Personal Data

Under established personal data protection principles, you have clear rights over any information we hold about you. You may exercise these rights at any time through our official support channels:

8. Contact Us About the Privacy Policy

If you have any questions about this Privacy Policy, wish to request a data review, or would like to provide feedback regarding the handling of your personal information, please contact our Data Protection Officer using the details below. We are committed to providing an official response within 48 working hours.